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FAQ

See FAQ for some common concerns our customers have before purchasing the item. If you have any other questions, please just send them to info@wmbra.com
 
 
1 CAN I CHANGE MY ORDER?
Our staff works quickly to process and ship all orders. Therefore, once the order has been processed, we cannot change anything, e.g. B. Shipping details, item quantity, color and diopter number. Please ensure all information is correct when checking out.
2 WHEN CAN I RECEIVE THE PACKAGE?
Shipping normally takes 8-12 days. In fact, we can't control the shipping speed, it depends on the destination country's processing time.
3 WHERE IS MY ORDER AND HOW CAN I TRACK IT?
1. All orders placed will be processed and shipped within 48 hours. Some items with high prescription and shortage maybe 2-3 days delay in shipping due to customization and stocking. Please understand. 2. Get your tracking number through your own account and track your order You can check your logistics information and status through the following tracking URL: https://www.wmbra.com/pages/track-your- order tracking URL: https://www.17track.net/en
4 SHIPPING SCHEDULE?
The package will be sent within the first 48 hours after receipt of the order. At the same time, an informed email will be in your email inbox once the package has been shipped. The tracking number inside is for tracking the timely status of the package. We will arrange different logistics companies to serve you according to the actual situation, including (DHL, 4PX Express, E-mail, SF Express). Affected by Covid-19, there will be delays in delivery.
5 TRANSPORT COSTS?
For orders under £54 we charge £6.99 for shipping. We support free worldwide shipping on orders over £54. (Standard logistics) If you have any questions, please feel free to contact us and we will get back to you at the first opportunity!
6 WHICH BRA SIZE SHOULD I ORDER
We also have a size chart on our website. Please note that this is a general size chart for our website. Different bra styles may vary slightly in size. Please check the product page first for the size chart.
Since some of our bras are stretchy, they fit all shapes and cup sizes. So you can determine the size you need based on your weight or bust size, regardless of the specific cup size.
7 HOW DO I KNOW IF THE BRA I WANT ARE IN STOCK
Once your order has been placed you will be contacted as soon as possible if the order is out of stock. Once your order ships, you will be emailed the tracking number to track the package.
8 CAN I ORDER 2 PIECES OF BRAS AND RETURN A PAIR IF THEY DON'T FIT?
Yes, you have to pay return postage for returns
9 WHAT IF I WANT TO CANCEL MY ORDER?
We strive to expedite all orders to customers as quickly as possible. When shopping online, you can cancel your order at any time by simply closing the browser window. If you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please email us. Once your order has been dispatched, it cannot be cancelled. If for any reason we are unable to make the change before the order is processed and dispatched, you will need to return the item at your own expense.
10 DELIVERY ADDRESS ERROR AND UNDELIVERABLE SHIPMENTS?
It is the customer's responsibility to enter accurate shipping information when placing an order through our online ordering system. Check your details before completing the purchase. If you find that your shipping address made a mistake, contact us immediately. We will do our best to correct the address if the order has not been shipped. If the order has been dispatched and we are unable to make changes, it is the customer's responsibility to cover all shipping costs associated with misdirected packages. If a package is not collected and returned due to unsuccessful delivery attempts, all additional shipping costs are the responsibility of the customer. We do not provide shipping refunds for the original shipment or return shipment.
11 THE TRACKING INFORMATION FOR MY PURCHASE SAYS MY PACKAGE WAS DELIVERED BUT I DID NOT RECEIVE IT.
If the tracking number says the package was delivered but you haven't received it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the DHL employee left the package. If the package was delivered to an apartment/condominium complex or office building, contact the front desk or administration office. If you still can't find the package, call DHL with the tracking information and ask for assistance. If you've tried to locate the package and it's still missing, give us a call and we'll help.
12 I RECEIVED DEFECTIVE BRAS.
We want you to be 100% satisfied with your order. You can return defective bras within the return period. Please call us about your defective bras at info@wmbra.com and we will arrange a free return for you.
13 I RETURNED MY BRAS AND SEE NO BALANCE ON MY ACCOUNT.
Credits will be issued within 7 business days. We do not refund shipping costs. We will email you when your return is complete and your account has been credited. Please note: After your credit has been processed, it may take an additional week for the funds to appear in your account. It takes most banks about a week to transfer money to a loan.
14 MY BANK SHOWS THAT I WAS CHARGED TWICE FOR MY ORDER.
What you are seeing is an "authorization" for the charge, not the actual "charge". Authorization occurs when you place the order to inform your bank to reserve the money to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual fee must not exceed the authorization fee.